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ACE Website

Accessible council content platform

Accessibility statement

Accessibility statement

1. Accessibility commitment

ACE Website is committed to making this website accessible and usable for as many people as possible.

We aim to ensure that everyone can:

  • Read and understand our content
  • Navigate the website using a keyboard or assistive technology
  • Access information on different devices and browsers

This website is built using the Active Council platform.

2. Accessibility standards

This website is designed to comply with:

  • Web Content Accessibility Guidelines (WCAG) 2.2, level AA
  • The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

3. How accessible this website is

We believe this website is mostly compliant with WCAG 2.2 AA. Most content should be accessible using:

  • Screen readers
  • Keyboard-only navigation
  • Browser zoom up to 200%
  • Mobile and tablet devices

4. Known accessibility limitations

We are aware of the following potential accessibility issues:

  • Some older PDF or Word documents may not be fully accessible
  • Some images or historical content may be missing alternative text
  • Embedded third-party content (such as maps or documents) may not fully meet accessibility standards
  • Colour contrast may vary in older templates or uploaded content

We are actively working to address these where possible.

5. What to do if you cannot access content

If you need information from this website in a different format, such as:

  • Plain text
  • Large print
  • Accessible PDF
  • Audio or alternative formats

Please contact ACE Website and we will do our best to help.

Contact details:
Email:
Telephone:

6. Reporting accessibility problems

If you find any accessibility issues not listed on this page, or think we are not meeting accessibility requirements, please contact us using the details above. Your feedback helps us improve the site.

7. Enforcement procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):
Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082
Textphone: 0808 800 0084

8. Technical information about this website’s accessibility

This website is operated by ACE Website. The site is built and supported by WJP Software Limited, who act as a technical supplier.

Compliance status: This website is partially compliant with WCAG 2.2 AA, due to the issues listed above.

9. Preparation of this accessibility statement

Date this statement was prepared: [Insert date]

Date last reviewed: [Insert date]

This statement was prepared based on:

  • Internal testing
  • Manual checks using assistive technologies
  • Automated accessibility testing tools